automotive

Redpumpkin AI Assistant Platform: Boosting SME Operational Solutions

UMKM face challenges in the digital era due to limited resources, yet they are required to provide fast and effective customer support. Therefore, UMKM need more features and content that facilitate increasing their productivity. This need can be addressed by AI technology.

ICS Compute, an IT Consulting and Service company, has launched the Redpumpkin Generative AI Assistant Platform. This platform is built using Amazon Web Services (AWS), making it easy to implement, highly affordable, and powerful in performance, making it ideal for micro, small, and medium enterprises (UMKM).

"Redpumpkin Gen AI Assistant, the perfect solution for businesses looking to improve customer service, automate tasks, and productivity," said CEO and Founder of ICS Compute, BudhiWibawa, during his speech at the Media Briefing Launch of Redpumpkin Generative AI Assistant Platform ICS Compute, on Tuesday (04/06) at Ritz Carlton, South Jakarta.

Through AWS cloud services, ICS Compute provides affordable, quickly implementable, and powerful solutions, allowing UMKM to access advanced technology according to their needs.

ICS explained that built on Amazon Bedrock infrastructure and using the Anthropic model, Redpumpkin ensures the security and privacy of customer data with the best uptime service level agreement (SLA) and implements backup and recovery protocols according to best practices.

With intuitive tools and customizable templates, businesses can easily create virtual assistants that suit their needs. These templates can be embedded directly into the customer's website, ensuring seamless integration.

This platform can process text, images, documents, and URLs, supporting various types of data such as web content (HTML), text files (TXT, CSV, Markdown), PDFs, Microsoft Office files (PPTX, DOCX, XLSX), and YouTube transcripts, allowing businesses to train virtual assistants with relevant data to accurately respond to customers through the "instruction/prompting" feature.

Affordable and Ready-to-Use Solution for SMEs Operational Issues

"Redpumpkin Generative AI Assistant is a ready-to-use and affordable solution for SMEs operational issues. ICS Compute provides full support from consultation to training to its customers, ensuring every business can easily adopt this technology," explained Budhi.

The implementation process of this product is quick, taking only a few days. ICS can implement it in the customer's choice of AWS environment, whether it's AWS Private or an AWS environment provided by ICS as a SaaS solution.

With data analysis capabilities, this virtual assistant can provide insights on sales trends and customer preferences, helping SME owners make better business decisions. Supported by NLP and Anthropic Cloud v3, this virtual assistant supports multiple languages, including Indonesian.

Increased Productivity Across Various Sectors

According to Budhi, Gen AI technology plays a crucial role in democratizing high-tech products across businesses of all scales.

"With Redpumpkin Gen AI Assistant, SMEs can experience a significant increase in productivity, reducing workload by up to half by leveraging the data they have. This, in turn, results in more efficient responses, increasing operational productivity by up to 60 percent," he added.