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CIMB Niaga Enhances Digital Services To Prioritize Customer Experience In Malang

In an effort to improve customer experience in Malang and East Java, PT Bank CIMB NiagaTbk (CIMB Niaga) continues to enhance its digital-based services while still relying on its branch network. Through digital services, customers can conveniently and flexibly perform various banking and financial activities from anywhere and at any time, without having to visit a branch.

Customers can utilize digital platforms according to their preferences and needs, such as the OCTO Mobile digital banking app and OCTO Clicks internet banking to open savings accounts, carry out daily transactions, apply for loans, and even invest.

Business customers can also benefit from CIMB Niaga's digital services through BizChannel@CIMB, which makes various business transactions more organized and efficient. For merchants or shop owners, CIMB Niaga also provides the OCTO Merchant app, making buying and selling transactions more convenient.

Customers can also enjoy physical services through branch offices, both conventional and Sharia. Currently in Malang, CIMB Niaga's services are supported by 5 Branch Offices (4 Conventional and 1 Sharia) as well as 43 ATM/CRM machines.

Customers can also transact at ATMs with Mastercard, Cirrus, ATM Bersama, and ATM Prima logos scattered around Malang and its surroundings. Through these comprehensive services, CIMB Niaga continues to optimize its services to provide a better customer experience for its customers #YangUtama.

CIMB Niaga's President Director, Lani Darmawan, stated that Malang is one of the growing centers of economy, education, and tourism in East Java. Therefore, to serve customers and support the progress of this city, CIMB Niaga is introducing various initiatives.

Among them, establishing banking service partnerships with universities such as Universitas Brawijaya, Universitas Negeri Malang, and Universitas Muhammadiyah Malang. Through these partnerships, academic communities can enjoy the advantages of CIMB Niaga services as a digital-based campus financial management solution.

We are ready to serve customers, academic communities, and business players in Malang Raya by relying on the complete services of CIMB Niaga, both digital and through conventional branch networks, Sharia, and Digital Lounge. To enhance services for customers on campus, in the near future we will also open a Digital Lounge @Campus at Universitas Brawijaya. Through these complete services, customers can apply for loans, open savings accounts, invest, and even purchase vehicles through CIMB Niaga Finance subsidiary which is also present in Malang," said Lani during the CIMB Niaga Media Gathering in Malang, Thursday (4/7/2024).

Also present at this event were Chief of Network and Digital Banking CIMB Niaga Budiman Tanjung, Head of Region Jawa Timur CIMB NiagaRhenaOctaria, and President Director of CIMB Niaga Auto Finance RistiawanSuherman.

Achieve Positive Performance in Q1/2024

Various initiatives and convenience services provided by CIMB Niaga, including in Malang, through branch offices and digital channels, have contributed to the growth of CIMB Niaga's performance nationally. In the first quarter of 2024, CIMB Niaga reported consolidated profit before tax (unaudited) of Rp2.2 trillion, an increase of 7.8% year-on-year (Y-o-Y), and generated earnings per share of Rp66.96.

"With the support of stakeholders, especially customers, we are pleased to announce a good start to 2024. Healthy credit/financing growth and improving asset quality indicators provide a strong foundation for us to continue delivering more value. In the future, we will continue to enhance customer experience through digital innovation.

Tag: ATM Bersama CIMB Niaga Customer Experience Lani Darmawan Mastercard OCTO Mobile