economy

Pegadaian Wins An Award At The Indonesia Regulatory Compliance Awards 2025

Bali, July 28, 2025. Bank Emas Pegadaian - PT Pegadaian has once again achieved remarkable success on a global scale. At the prestigious 20th Annual Next Generation Contact Center & CX Best Practices 2025 event, Pegadaian won the Gold Winner award for Best Contact Center Operation and a Bronze Medal for Best Outsourcing Partnership in Asia Pacific, thanks to a strategic collaboration with PT Infomedia Nusantara. This international event took place in Bali from July 21-25, 2024, organized by ContactCenterWorld.com, a renowned global institution in customer service and contact center best practices.

This international recognition further solidifies Pegadaian's position as a leading company in providing excellent customer-centric services. Pegadaian has also received the ISO 9001:2015 contact center certification for quality management standards, which is based on principles such as customer focus, leadership, engagement of people, process approach, sustainable approach, and factual decision-making.

Eka Pebriansyah, the Director of Network & Operations at PT Pegadaian, expressed gratitude and pride for Pegadaian's achievements in service quality. "We are very grateful and proud of this extraordinary recognition. Thank you to all Pegadaian staff for their dedication and hard work, and to the Indonesian people for their continued trust and support for Pegadaian. This award is a clear indication that we are on the right path to providing the best and most human-centered services to all our customers," said Eka.

In line with its vision to be a Leader in the Gold Ecosystem and Accelerator of Financial Inclusion, as well as Pegadaian's significant mission to enrich Indonesia, the company continues to offer relevant, accessible products and services that positively impact society. Digital transformation, strengthening service channels, and a customer satisfaction-focused approach are key to achieving this.

Pegadaian is continuously enhancing its contact center services to be not only responsive but also adaptable to changing times. By integrating various platforms such as call centers, digital applications, the Pevita chatbot, and the company's official social media, Pegadaian meets the community's needs quickly and personally.

This award serves as a motivation for all Pegadaian staff to keep innovating and expanding access to safe, inclusive, and gold-based financial services for all levels of Indonesian society.

Tag: Bali Indonesia Regulatory Compliance Awards 2025 Pegadaian