economy

Forbes Once Again Names BCA As The Best Bank In Indonesia

BCA, the leading bank in Indonesia, has been recognized as the Best Bank in the country (#1 World Best Bank) by Forbes, an international economic and business media company. This accolade is a testament to BCA's commitment in maintaining trust and providing the best financial solutions for its customers.

The World Best Bank award is organized by Forbes in collaboration with the survey institution Statista. Forbes uses a methodology that includes recommendations and satisfaction from 49,000 customers in 33 different countries, focusing on five aspects: trust, terms and conditions, customer services, digital services, and financial advice quality.

Jahja Setiaatmadja, the President Director of BCA, stated, "We dedicate this award to all our beloved BCA customers, because it is thanks to their support and trust that we are able to continuously innovate, improve the company's performance, and provide quality services. We also express our gratitude for the support from all stakeholders and the hard work of BCA employees across the country."

BCA continuously invests in strengthening its hybrid banking ecosystem, from mobile and internet banking channels to point of sales, branch offices, ATMs, and contact centers. These strategic investments are made to provide quality services for various customer segments and needs.

All these efforts have contributed to a 20.8% YoY increase in the total volume of transactions processed by BCA, reaching 8.3 billion in the first quarter of 2024. Specifically in the digital channels, the volume of transactions through BCA's mobile banking and internet banking reached 7.2 billion, a 23.5% YoY increase.

In addition to continuously enhancing the features of the BCA mobile and internet banking applications (KlikBCA), BCA also has other digital initiatives such as the myBCA app, which serves as a milestone in the development of integrated service applications in the future.

With the myBCA application, customers only need a single user ID (BCA ID) to access all their account information at BCA, from savings, deposits, investments, credit cards, consumer loans, to BCA rewards.

Since its launch in 2021, BCA has continuously added features to myBCA to enhance customer transaction convenience, including debit and credit card control, biometric login, easy investment through the Welma feature, financial records and transaction notifications, QRIS Customer Presented Mode, vehicle and electricity tax payments, QRIS Transfer transaction feature, converting credit card transactions into BCA installments, and BCA Paylater.

In addition to digital services, BCA believes that the presence of branch offices still plays an important role in providing services to customers. Not all transactions can be fully replaced with digital, so frontliners, from transaction officers to security guards, are continuously developed to provide the most optimal service to customers.

As of the end of March 2024, BCA has 1,258 branch offices spread across various regions in Indonesia. Of that number, more than 80% have implemented digital device and application innovations.

For your information, the transformation of BCA branches into digital branches has been carried out since 2018, where machines and digital applications can be used independently by customers and supported by the latest technology.

"With this award, we will continue to be motivated to provide excellent and relevant banking services. Innovation is the key to addressing future challenges, so we are committed to always being at the forefront in providing the best financial solutions for the entire community," concluded Jahja Setiaatmadja.