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Ombudsman Releases Results Of Public Service Compliance Assessment 2024, Increase In Recipients Of Green Zone Status

The Indonesian Ombudsman, a public service oversight agency, has recently published the results of the 2024 Public Service Compliance Assessment. This assessment encompasses 25 ministries, 14 agencies, 34 provincial governments, 98 city governments, and 416 regency governments. The findings were announced during an awards ceremony held at the Le Meridien Hotel in Jakarta on Thursday, November 14, 2024. 

In his address, Ombudsman Chairman Mokhammad Najih noted that the number of service providers classified in the Green Zone indicating the highest and high-quality opinions has increased in 2024 compared to the previous year. "The national compliance assessment results for 2024 indicate a positive trend. This is evident from the rise in the number of entities in the Green Zone and the decrease in those in the Yellow and Red Zones," Najih stated in a press release. The assessment, conducted from 2021 to 2024, reveals a significant improvement in the quality of public services across various providers, including ministries, agencies, and local governments. 

This is reflected in the surge of entities in the Green Zone, which rose from 179 in 2021 to 494 in 2024. "This achievement is the result of a strong commitment from all stakeholders to deliver public services in accordance with legal regulations," Najih added. In 2024, the Ombudsman evaluated 587 entities, with the following results: 337 entities (57.41 percent) achieved the highest quality in the Green Zone, 157 entities (26.75 percent) were in the high-quality Green Zone, 70 entities (11.93 percent) fell into the medium-quality Yellow Zone, 14 entities (2.39 percent) were in the low-quality Red Zone, and 9 entities (1.53 percent) were classified in the lowest quality zone. "Encouragingly, there has been an increase in the number of service users participating in the assessment. In 2023, there were 37,357 service users, while this year, the number rose to 64,779," Najih explained.

Tag: Green Zone Ombudsman